Standing Gray Mouse with Knit Cap

At The Shop, we make it a priority to process your orders within 48 hours. You will receive a shipping confirmation via email. Please allow for additional time for Tracking.

Rates-

• FREE Shipping for items over $150
• CALCULATED Shipping for orders under $150

Shipping Restrictions- A street address is required for all orders. Alaska, Hawaii and/or APO/FPO military addresses. We are currently not accepting orders outside the 48 Contiguous States.

Delivery Times- Most of our products are shipped directly from warehouses all over the country. Stocked items will usually ship within 72 hours. Shipping times for other items will vary. Oversized items may require additional shipping time.

Curbside Delivery- Orders are delivered to doorstep. Service does not include delivery up steps, or to an apartment door and does not include assembly, unpacking or removal of packaging. 

Product Terms & Conditions- It is the obligation of the customer to meticulously inspect all products upon delivery. In case the package or item is damaged, please refuse delivery of that item. If a product is found to be damaged or defective, it should be noted in writing on the delivery papers before signing.  It is the responsibility of the customer to inform "The Shop" within 24-hours either by phone at 732-252-9900 ET or by email to hvdesigngroup@gmail.com Damages not noted on the delivery paperwork or after 24 hours of delivery will not be the obligation of the delivery agent or The Shop by Holly Volpe.

RETURNS & REFUNDS- Your satisfaction is our first priority. While we hope you love every unique piece purchased for The Shop, we recognize not everything goes according to plan. Below are our guidelines for Returns & Exchanges and how to resolve issues with our claims process. The Shop by Holly Volpe has a 15-day Return Policy on Eligible items. 

Returns Process- To initiate a return please contact us at hvdesigngroup@gmail.com with your request including your order number.  We will respond within 2 business days. If your return request is accepted we will provide instructions on how and where to return your package.

Eligible Items- Items must be pre-approved by The Shop prior to return, in new, unused condition and in the original packaging. Customers are responsible for return delivery charges and may also be responsible for restocking fees between 15% and 30% of the purchase price excluding shipping.

Refunds- Once a return is received, inspected & approved; you will be automatically refunded to your original form of payment within 30 days of receipt.

Exclusion / Exceptions & non-returnable items- Unfortunately, we can not accept returns of the following:

• Sale or Clearance
• Custom orders
• Orders outside the 15-Day policy
• Non-returnable items
• Items not in original condition, damaged, used or 
• Items not in original packaging
• Items returned to us without prior agreement

Damaged Goods- If a product is found to be damaged or defective, it should be noted in writing on the delivery papers before signing or delivery refused. It will not be the obligation of the delivery agent or The Shop by Holly Volpe if damages are not noted on the delivery paperwork or after 24 hours of delivery *See Product Terms & Conditions for additional information.

Exchanges- The fastest way to ensure a smooth Exchange process is to initiate a Return and repurchase the items once your Return is approved & processed.

Order Cancellations- Orders placed with The Shop by Holly Volpe are submitted to the manufacturer on your behalf. After 24-hours, The Shop is financially obligated to pay for the goods from the manufacturer. Thus, we are only able to accept order cancellations within 24-hours of the order being placed. Cancellations requested outside of the 24-hour period may be subject to a 20%-50% restocking fee of purchase price.

Back-ordered & Out of Stock Items- If an item is unavailable; you will be notified and have the opportunity to cancel your order. Your payment will not be processed until the item is available. Our Cancellation Policy still applies.

ADDITIONAL QUESTIONS- For any additional question please use our CONTACT FORM. We welcome comments, reviews and  suggestions. Thank you for choosing to shop with us!